Terms and Conditions
Please read this information carefully as it contains important details about our policy that may apply to you.
By reading these conditions you agree to be legally bound by them.
At That’s Real Hair, customer satisfaction is our priority. We stand behind the quality of our products 100%. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected by our fulfillment department before leaving our location. Due to the nature of our product, and because each individual piece comes from a separate donor, we cannot guarantee hair color or texture.
All terms of payment are always 100% upfront. As soon as you place an order online your credit card will be charged. We have zero tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted. Please read the following terms to understand our policies in full. ALL SALES ARE FINAL!
TEXTURE DISCLAIMER
Indian hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures available. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable, nor should it be. Some textures may be more coarse, sleek, looser curls, tighter curls, etc. It is human hair and can vary with texture/wave pattern.
COLOR DISCLAIMER
We only supply unprocessed virgin hair and it comes in natural shades of 1B (Off Black/Natural Dark Brown). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! Please understand, we DO NOT suggest any chemical changes being performed by an unlicensed individual. Always refer to a professional for permanent change, as the product is your investment. Though it is possible to color the hair, the risk of damaging it increases dramatically. All hair reacts differently to different products and regiments. Reactions include but are not limited to extreme dryness, breakage, shedding, matting, and tangling. If an error occurs due to a chemical service, That's Real Hair and its entities are not liable or held accountable for damage.
Coloring, lifting, or dying the hair may affect the original texture of the hair. We are not responsible for the product after it has been altered from its original state. Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color! ALL SALES ARE FINAL!
PRODUCT AVAILABILITY
If any product is out of stock, it will be shown as “sold out” or “unavailable” and you will not be able to purchase that product. However, you can send us an e-mail stating what item you want and your contact information. Once the product becomes available you will be sent a notification, we will not hold product for clients, the notification is a courtesy to let you know your product is back in stock.
Please note: Prices, specifications, and availability of products are subject to change without notice.
PRICE
All prices are quoted in US Dollars.
The price for the Goods is the price shown at the Order Summary on our Website when We confirm your order. This price will include VAT [if appropriate] delivery is free within Nigeria.
SALES/ DISCOUNT CODES/ COUPONS
In the case a customer is granted a personal discount code (separate from sale codes), the code can only be used on regularly priced items. You cannot apply discount codes to the sale items. IF the code is provided via Her Hair Company for a sale, the code can be used on all items. No discounts or coupon codes will be applied to existing orders.
DELIVERY
We will deliver the Goods to the address You provide on the order form.
Any delivery date We give is an estimate.
Unless these conditions state otherwise, We are not liable for any loss, costs,
damages, charges or expenses caused by any delay in delivery.
NON-DELIVERY
We shall not be liable for any proven non-delivery unless You report it within 7 days of the date when the Goods should have arrived.
Our liability for non-delivery is limited to replacing the Goods within a reasonable time or issuing a refund.
POLICY CHANGES
That’s Real Hair reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.